NetIQ's AppManager for VoIP management solution enables administrators to effectively monitor, secure and manage service levels for VoIP applications.
The Business Problem
Next-generation communication technologies, such as VoIP, can give your business a competitive advantage. But maintaining the performance and availability of VoIP applications can be daunting because of their complexity and the critical role they play.
- IP telephony servers must be available and voice mail responding
- Data networks must continue to operate at maximum performance
- Call quality must meet end-users' expectations
- VoIP security must be monitored to ensure availability and integrity
The NetIQ Solution
Continuous management is necessary to deliver the reliability and quality that customers demand and to ensure the success and availability of enterprise communication services. NetIQ's AppManager Suite (AppManager) provides a comprehensive solution for managing, securing, diagnosing and analyzing the performance and availability of VoIP, as well as distributed Windows-, UNIX- and Linux-based systems, applications and server infrastructures.
Key Features and Benefits
- Simplifies VoIP management. With AppManager you can manage VoIP solutions, including IP phones, call servers, voice mail and IP contact center applications, as well as the underlying IT infrastructure—all from a single integrated console.
- Maximizes performance and availability. Proactive 24x7 monitoring of the health and performance of the network, servers and VoIP applications ensures that you are immediately alerted to problems or potential problems in your VoIP environment.
- Extends VoIP expertise. Knowledge built into AppManager designed specifically for VoIP applications provides immediate insight into VoIP application health and availability, dramatically decreasing the time needed to manage converged VoIP technologies and applications.
- Provides powerful reporting capabilities. AppManager delivers a powerful and flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
- Monitors security events. With AppManager you can monitor the Cisco IP Telephony environment to detect security events and configuration changes. Real-time monitoring reduces exposure and increases response time to maintain high availability.
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